Privacy Policy

Last updated: March 2026

1. Who We Are

Vplug is a digital services platform that provides data top-ups, virtual phone numbers, airtime purchases, and related services to users in Nigeria and beyond. When you use our platform, you trust us with your information — we take that responsibility seriously.

2. Information We Collect

We collect the following types of information when you register and use our platform:

• Account information: Your name, email address, username, and password (stored encrypted).
• Transaction data: Records of purchases, wallet top-ups, phone numbers used, and order history.
• Device & usage data: IP address, browser type, and pages visited, used for security and fraud prevention.
• Payment information: We do not store full card details. Payments are processed through secure third-party gateways.

3. How We Use Your Information

We use your information solely to operate and improve our services:

• Process your purchases and top-ups
• Maintain your wallet and transaction history
• Send order confirmations and support responses
• Detect fraud and protect your account
• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Sharing

We share your data only as necessary to deliver our services:

• Service providers: SMS and data network providers receive only the information needed to fulfill your order (e.g. phone number and plan).
• Payment processors: Secure payment gateways receive transaction data to process deposits. They operate under their own privacy policies.
• Legal requirements: We may disclose data if required by law or to protect the rights and safety of our users.

5. Data Security

We implement industry-standard security measures to protect your information:

• Passwords are hashed and never stored in plain text
• All data transmission is encrypted over HTTPS
• Access to user data is restricted to authorised personnel only
• We regularly review our security practices

6. Cookies

We use essential session cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies. You can disable cookies in your browser, but some features may not work correctly.

7. Data Retention

We retain your account and transaction data for as long as your account is active or as required by Nigerian financial regulations. If you delete your account, your personal data is removed within 30 days, except where retention is required by law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent at any time

To exercise any of these rights, contact us at support@vplug.ng.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of Vplug after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

• Email: support@vplug.ng
• Support: Visit our Help page